Our Care Approach

The care team’s goal is not just matching individuals to Care Workers but working with families to create personalised care plans that ensure optimal quality of life for their loved one.

At Home Care Assistance, our care philosophy seeks to optimise the wellness of older Australians and bring energy, independence and joy in this special phase of life. Read on to learn about the programs that define our approach to in-home care.

Our Care Workers are the heart and soul of our company. As such, we have a team dedicated to recruiting, screening and training the very best Care Workers to take care of your ageing loved one. We conduct thorough background checks and can even administer a psychological examination developed by PhD psychologists to assess honesty and conscientiousness. Our Care Workers are bonded, insured and trained in Alzheimer’s and dementia care, post-hospitalisation care, healthy cooking techniques, and more!

With our seasoned team of care professionals, individuals and their families receive the highest standard of care throughout the length of service. From performing complimentary in-person consultations to creating personalised care plans to conducting regular quality assurance visits, our Care Team is highly accessible and available to you 24/7 to provide status updates on your loved one. At Home Care Assistance, our Care Team to client ratio is 3x the industry average so each individual gets unrivalled personal attention. The Care Team can also coordinate between health care professionals, maintaining clear lines of communication to all family members.