Professional and Client Testimonials

Competent. Compassionate. Responsive. Always accessible. Reliable, Transparent and reasonably priced. These are the main words to describe the people at Home Care Assistance Gold Coast, under the leadership of Michelle. In the myriad of service providers available in the Gold Coast for the aged, it can be overwhelming to choose the right company and people to care for your loved ones who needs assistance.

I researched many care agencies and was drawn to Home Care Assistance Gold Coast initially because of their science-based (or evidenced based) trainings and certifications of their employees.

My elderly and ill parents lived all alone, and my father in particular, needed excellent home care 24/7. Equally important, I needed to rely on, and trust, a reputable agency, especially because I live in the USA and was unable to attend to my father full time 24/7. Home Care Assistance Gold Coast not only met our expectations, but far exceeded them. Their level of care and competency enabled my frail father from needing 2 people to assist him at any given time, to him being independent with only minimal assistance required. Dad was essentially able to be independent in his activities of daily living in a matter of 7 months. That was amazing given that all of the health care professionals at the hospital had no hope for him, and in fact, strongly pushed for dad to be placed in a nursing home. Through Dad’s sheer will and the compassion and competence of Diane and Tina at Home Care Assistance, Dad beat the odds. That, in and of itself, is a miracle. And the peace of mind my parents and I had was priceless. Michelle and her professional team have become like family to all of us. We got to know them very well, and each of them has a heart of gold.

I would not want to wish any loved ones to suffer the way my parents did, but if they are and they need superior home care, I would reach out and secure the services from Home Care Assistance Gold Coast, without reservations.

With eternal gratitude to Michelle. Diane, and Tina

When my elderly aunt was due to leave hospital after an extended stay this year. I was presented with a challenge as she could no longer live alone in her Gold Coast house and I live interstate. While going direct from hospital to residential aged care was an option, I wanted to give her some time to adjust to this big change and to get ready at home for the move. The hospital doctor agreed to allow my aunt to go home if I could provide night care for her. This is where Home Care Assistance was able to help us. With little notice, they were able to arrange for night care for a month for this transition period until she entered residential aged care. The attention provided each night and good conversations helped my aunt to feel important again and improved her confidence during this difficult period. I especially appreciated getting regular reports from the Carers, with recommendations for home improvements as well. Our Carers provided excellent care, but more importantly they showed that they care. My sincere thanks to Michelle, Sharon and Angela.

Home Care Assistance in every way ensured that I could meet Mums needs and help me to have time to care for the other myriad of things that go along with caring for someone who is sick. You don’t know how much I needed you. Thank you is not enough. I will recommend you and your staff to any and all that want or need to have someone take care of their loved ones – with all of the glowing words that I can find. Until you walk in the shoes of a caretaker…you can’t fully understand the help that you need. AND when you find it, it is a miracle. My heartfelt and grateful thanks to all of your miracles.

Home Care Assistance Carers have done a phenomenal job for our family. Mum wanted to stay home, and we just could not manage her care alone due to our work and own families. If it weren’t for Home Care Assistance, it would have been impossible for us to keep Mum at home. She really enjoys the company of her Carer and is living life again. Thank you for all that you have done for us. We would highly recommend Home Care Assistance to anyone who needs high-quality care for an elderly loved one.

When Martha arrived, the entire household spirit changed. Martha brought a sensitivity and maturity we had not seen with other Carers. Martha knew that Mum was trying to hold onto her dignity and independence, and she went to great lengths to help Mum do just that. I would tell Martha that Mum was the Boss and she was the General Manager who always made sure that the Boss was safe and well cared for. Martha allowed Mum to live comfortably in her home and die with grace. Words cannot adequately convey the peace that Martha brought to Mum and the family as a whole.

As a baby boomer, I am part of the generation that’s trying to navigate the waters of aged care. Home Care Assistance has been an invaluable part ensuring my mum receives the highest level of care and support. From transportation to healthcare appointments, to 24/7 supervision and assistance, their staff are both professional and compassionate. I can’t recommend them highly enough.

I was referred to Home Care Assistance when my Mum was coming home from hospital.  I was out of town and had to organise everything remotely. The staff was extremely helpful and professional. I was incredibly stressed and totally lost but they handled everything from start to finish. One of their care managers went out to the hospital to meet mum the same day, organised with the nurses and doctors to get Mum home safely. What I liked the most was their flexibility and quick action. Mum came home with 24-hour care for the first few days then was able to slowly reduce hours to an appropriate schedule. Highly recommend!

Your company is amazing. I found out late Wednesday that Mum was coming home Thursday midday. I called Thursday morning and by 1:00 you guys were ready to support her with someone on a 24-hour-basis. Unbelievable! Mum has been helped with her physical needs, prepared meals, helped in the middle of the night, her laundry and has kept Mum safe. It has been a relief. Family members who didn’t think it necessary for Mum to have any help are now on board – including Mum! Thank You!

I am writing you to express my extreme gratitude with the services that your company has provided my mother over the past month. Without your Carers and their thoroughness in understanding of difficult situations, my mother had a very good chance of not surviving her latest release from hospital. It was your Carer’s critical observations that saved the day. Again, I am thrilled to have your company working with my mother, providing assistance with great personal support and encouragement to brighten her remaining time here.

I was in a panic and desperate because I knew I would never find a Carer so late on a Friday. But I found Home Care Assistance and couldn’t be happier with their service! The woman they sent to care for my mother was just wonderful and my mother said she was so glad we found someone to care for her.

I want to thank you and your organisation for the outstanding job that you did caring for my uncle these past couple months. The care enabled my uncle to spend his last months in his home and with his friends from the men’s shed.  My brother and I really appreciate the effort that you made – I think it made a big difference in the quality of my uncle’s life.

The 24 – hour care that Home Care Assistance provided our Mum was unparalleled. She had three Carers, each as compassionate, dedicated and hardworking as the next. Each Carer worked eight-hour shifts, which enabled them to stay focused and well rested, and in turn, provide the best care possible.

We chose Home Care Assistance because their care managers are extremely personable, caring and responsive. We know we can call them for anything, 24/7. They’ve even managed emergency scheduling requests within an hour.

Bottom-line, your company provided me the choice of several qualified Carers within 72 hours of my call (including a weekend); and the Carer I selected was a total blessing and I believe an answer to prayer. “Thank you” doesn’t quite cut it, but that’s all I have…thank you very much.

I could not have been more pleased with your company’s services, and most of all, the assigned Carer. The pre-visit to my home was very reassuring that I was dealing with a company of integrity. My Carer never stopped trying to find things to do for me. The cost was well worth the service. I would not hesitate to recommend your service in the future.

• Home Care Assistance raises exactly the right banner in promoting The Balanced Care Method as the foundation for all good care. In the rush of medical care systems that focus almost exclusively on problems, The Balanced Care Method encourages an approach which emphasizes creating strengths.

For centuries we have known that better health in ageing is tied to physical, emotional, social, and spiritual factors. Regardless of diseases, building on these basics of good health matters.

But beyond creating strengths for older people, families that emphasise Balanced Care will come to work together and understand more clearly how to cope with medical problems and illnesses.

The secret is in the strength of the foundation of care.

The rest then comes into clearer perspective; complex situations and decision-making during this time of life are better understood and engaged.

Home Care Assistance is about foundation-building-for seniors, families, supportive friends and, ultimately, for your health care team.

Our family has been using Home Care Assistance services since October 2010 and I would recommend this company and their Carers 100%. My mother has Alzheimer’s, so we require personal care, companionship and light housekeeping duties. Carolina and her team of case workers really put the effort into finding the right match for the patient and their families.

We have been fully supported from all members of the company and appreciate their personal touch.

It’s never easy to realise that your family needs more help than the family can provide on its own, and the decision to reach for outside support can be difficult. In 2006, my Mum was diagnosed with Parkinson’s disease. My parents live in a house on their own and for the past five years, I watched my Mum’s mobility and level of independence steadily decrease, and my dad’s levels of stress and responsibility significantly increase. My sister and I looked into several home care organisations and ultimately, decided upon Home Care Assistance. We were impressed with their balanced approach to care, and their thorough and genuine efforts to get to know my Mum and find a Carer best suited for her needs. Home Care Assistance has been a huge source of support for both my parents. With the help of her Carer, my Mum can participate in the activities she loves without needing to depend on my dad to accompany her. My dad can now enjoy some relaxing time on his own. In many ways, Home Care Assistance has given my parents a part of their life back. It has been such a relief knowing that they are in such safe and professional hands.”